Terms and conditions

Account Registration

1. Eligibility: You must be at least 18 years old to register for an account with Shambala Casino. If you are a minor, you may not access or use the Services.
2. KYC and Verification Requirements: To verify your identity and comply with applicable laws and regulations, Shambala Casino requires that you provide certain personal information, including but not limited to your name, address, date of birth, and identification documents (collectively, "KYC Information").
3. Responsibility for Account Security: You are solely responsible for maintaining the confidentiality and security of your account login credentials and any other sensitive information related to your account.

Deposits and Withdrawals

1. Accepted Payment Methods: Shambala Casino accepts various payment methods, including but not limited to credit cards, debit cards, e-wallets, and cryptocurrencies.
2. Minimum and Maximum Limits: You may only deposit or withdraw a minimum of $10 and a maximum of $5,000 per transaction, unless otherwise specified by Shambala Casino.
3. Processing Times and Fees: Deposits are typically processed within 24 hours, while withdrawals may take up to 72 hours. Shambala Casino reserves the right to charge fees for certain transactions.
4. Anti-Money Laundering Policy: Shambala Casino is committed to preventing money laundering and other illicit activities. We may request additional information or documentation from you to comply with applicable anti-money laundering regulations.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses are credited to your account in accordance with the terms of each promotion, as specified on our website.
2. Wagering Requirements: You must wager a minimum amount to meet the wagering requirements for bonuses, which are specified in the terms of each promotion.
3. Expiry and Abuse Clauses: Shambala Casino reserves the right to cancel or modify promotions at any time, including but not limited to if you fail to meet the wagering requirements.

Gameplay and Fairness

1. RNG Usage: Shambala Casino uses Random Number Generators ("RNGs") to ensure fair and random outcomes in our games.
2. Game Malfunctions: If a game malfunctions, we will take steps to rectify the issue as soon as possible.
3. Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools to help you manage your play and maintain control over your account.

Responsible Gambling

1. Self-Exclusion Options: You may self-exclude from our Services for a specified period, which we will honor.
2. Deposit, Wager, and Session Limits: We offer various limits on deposits, wagers, and gaming sessions to help you maintain control over your account.
3. Help and Support Links: We provide links to responsible gaming resources and support services, such as Gamblers Anonymous.

Prohibited Activities

1. Bonus Abuse: You may not engage in bonus abuse, including but not limited to exploiting loopholes or using multiple accounts to claim bonuses.
2. Fraud, Collusion, or Manipulation: We take a zero-tolerance approach to fraud, collusion, or manipulation of our games or systems.
3. Use of Bots or Automated Systems: You may not use bots or automated systems to play our games or interact with our Services.

Account Suspension and Closure

1. Voluntary Account Closure: You may request that we close your account at any time, subject to applicable laws and regulations.
2. Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms, including but not limited to engaging in prohibited activities.
3. Inactivity and Dormant Accounts: If you do not log into your account for a period of 12 months, we may deem it dormant and take steps to close the account.

Privacy and Data Protection

1. Information Collected: We collect various personal information about you, including but not limited to KYC Information, transactional data, and gaming activity.
2. Use and Storage of Personal Data: We use your personal data for legitimate business purposes, such as verifying your identity, processing transactions, and improving our Services.
3. GDPR Compliance: Shambala Casino complies with the General Data Protection Regulation ("GDPR") in all EU member states.

Limitation of Liability

1. Losses: We are not responsible for any losses you incur as a result of using our Services, including but not limited to financial losses or damages.
2. System Errors: If we experience technical difficulties or system errors, we will take steps to rectify the issue as soon as possible.
3. Third-Party Links: You may be directed to third-party websites or services through links on our website, which are subject to their own terms and conditions.

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time, including but not limited to adding new features, services, or promotions.
2. Notification of Changes: We will notify you of any material changes to these Terms by updating our website and/or sending you a notification via email.

By accessing or using the Services, you acknowledge that you have read, understand, and agree to be bound by these Terms.